Republic of Tunisia  | Ministry of Industry and Trade

Presentation of the One-Stop Shop

    The one-stop shop at API is a service area where administrative and legal formalities can be accomplished thanks to the presence of representatives of the various governmental authorities involved in setting up new businesses: declaration of intention to invest and legal constitution of new companies. 
     


     

    The one-stop shop is part of API’s facilitation and incentives management department, located at API’s head office in Tunis and at its regional offices.

    In its current configuration, API’s one-stop shops in Tunis  is made up of representatives of the following authorities:

    • Single intermediary for setting up a business
    • Investment Promotion Agency (API)
    • Registration of legal papers for businesses: tax office (Recette des Finances)
    • Tax inspection (Contrôle des Impôts)
    • Court clerk (Greffe du Tribunal)
    • Official printing press of the Tunisian Republic
    • Customs



     

    Aside from the above-mentioned desks, API’s one-stop shop in Tunis includes three others:

    • Office of the Ministry of Vocational Training and Employment
    • National Social Security Authority (CNSS)
    • Ministry of the Interior
    • Office of the Ministry of Trade
    • Tunisian Post Office


     

    In February 2006, as per the agreement between API and the Ministry of Finance, the office of the single intermediary was set up at the one-stop shop to act as the vis-à-vis for promoters to carry out the formalities required to set up a business. This office is in charge of carrying out on their behalf, within 24 hours of the submission of a request and determination that it is complete, the formalities required to set up a legal entity, be it a private individual (individual company) or corporate entity (limited company, unipersonal limited company, limited liability company …) He or she is also in charge of carrying out, on their behalf, formalities to obtain a customs identification number/customs code.
     



    API’s one-stop shop received ISO 9001 version 2008 certification

    In May 2000, API’s one-stop shop in Tunis received ISO 9002 version 1994 certification, awarded jointly by INNORPI and the Bureau Veritas Quality International (BVQI).

    In May 2003, renewed audit led by INNORPI brought about migration to version 2000 of ISO norms and certification for ISO 9001 version 2000.

    API’s one-stop shop in Tunis passed its second oversight audit  for ISO 9001 version 2000

    • In 2005 Agency’s regional offices in Sousse and Sfax;
    • In 2007 Agency’s regional offices in  Béja, Nabeul, Gafsa and Gabés;
    • In 2008 Agency’s regional offices in  Bizerte, Kairouan, Kef, Monastir and Zaghouan;
    • And in 2010 Agency’s regional offices in  de Jendouba, Mahdia, Sidibouzid, Tataouine, Tozeur andt Kebili.



    A «QUALITY CHART» has been adopted